Unprinted items can be delivered within 1 to 3 business days. Most in-stock items that are printed are deliverable within 8 to 14 business days. An order will only go into production after approval of the quotation and print proof. Are you waiting longer than 24 hours with the approval? Then the delivery date will also be postponed.<\/p>\n
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We believe it is important that you are satisfied with your purchase. That\u2019s why we offer a clear and customer-friendly return policy. In this explanation, you can read how returns work, what your rights are, and how things work with items that have a logo or print.<\/p>\n
As a consumer, you have a legal right of withdrawal: this means that you can return your online purchase within 15 days of receipt without giving any reason and receive a full refund of the purchase price.<\/p>\n
Notify us within 15 days of receipt that you wish to withdraw via our return form or by contacting us.
\nReturn the product in its original packaging within 15 days of your notification.
\nOnce we have received and checked the product, we will refund the purchase price.
\nPlease note: the return costs are in principle at your own expense, unless otherwise agreed.<\/p>\n
The right of withdrawal does not always apply. Your legal right of return expires in the following situations:<\/p>\n
\u2013 The product is custom-made or clearly personalized with your logo or specific print.
\n\u2013 Item(s) that cannot be returned for hygienic reasons once the seal is broken (e.g. printed drinking cups without foil).
\n\u2013 Clearly printed or designed products where the personalization makes the product unique.
\nThis means that products with a logo, print or specific personalization cannot be returned via withdrawal in most cases. Always check the product page or order confirmation for the specific return conditions.<\/p>\n
Products that we print or personalize for you are made especially for you. Because this involves extra labor and material costs, a different return procedure applies to these items:<\/p>\n
Always check the digital proof you receive from us before we produce the product.
\nAre you still not satisfied with the print or quality afterwards? Please contact us within 15 days.
\nWe will work with you to find the best solution, such as a correction, replacement or compensation, because we always strive for satisfied customers.<\/p>\n
Reporting a return is simple:<\/p>\n
\u2013 Send an email to info@hidalgo.nl with your order number.
\n\u2013 State which products you want to return and why.
\n\u2013 Pack the items well and send them back to the return address that we will send you.<\/p>\n
Our customer service is always ready to help you with questions about returns, withdrawal or products with logos and prints. We do everything we can to make you satisfied \u2014 from advice before purchase to solution afterwards.<\/p>\n
Feel free to contact us if you have any doubts about a return or if something is not clear. We are happy to think along with you!<\/p>\n","protected":false},"excerpt":{"rendered":"
Delivery Time Unprinted items can be delivered within 1 to 3 business days. Most in-stock items that are printed are deliverable within 8 to 14 business days. An order will only go into production after approval of the quotation and print proof. Are you waiting longer than 24 hours with the approval? Then the delivery… Continue reading Delivery and Returns<\/span><\/a><\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-1246","page","type-page","status-publish","hentry","entry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t